How do we handle them?

You are entitled to cancel your order until 14 days after receiving it. Then you have another 14 days to return your product. You will get a refund for the full order amount, including shipping. Shipping for returning your product to us will NOT be refunded. If you use the right to recall your order, the product and all added items will – where possible – be returned in original state and packings to the seller. To use this right you can contact us at We will refund the entitled order amount within 14 days after notification of your return, provided that the product has been received back in good order.

On the return form you can point out weather you wish to receive another product or a refund. The return form can be found here.

You can print this form, fill it out and add it to the return.